Technical Support & Business Systems Training
Remote-first IT solutions with local on-site support across Ontario
CA$120.00CA$50.0060 min
Specialized technical assistance to keep your business running smoothly.
Remote Support: Quick-response software troubleshooting, cloud migrations, and virtual training via screen-share.
On-Site (Upon Request): Specialized hardware setup, network cabling, or hands-on team training at your Ontario facility.
Software Expertise: Installation and optimization of Microsoft 365, QuickBooks, POS systems, and custom CRM tools.
Online (Standard) or In-Person (Requires additional travel fee).
Note: On-site visits outside of the immediate GTA/Local area may incur a travel surcharge.
1. Scope of Service
Remote Support: You grant Pacific IT Services permission to access your computer or network remotely via secure third-party software for diagnostics and repair.
On-Site Support: In-person visits are available upon request within the GTA and may be subject to a travel surcharge of CA$ $20 if outside the primary zone.
2. Client Responsibilities
Data Backup: The Client is responsible for maintaining a current backup of all data, software, and programs. [Your Business Name] is not liable for data loss during the course of troubleshooting or installation.
Authorization: The Client must have legal authority to authorize access to the devices and networks being serviced.
3. Privacy & Confidentiality
We adhere to PIPEDA (Personal Information Protection and Electronic Documents Act) standards. No business data accessed during a support session will be copied, stored, or shared with third parties without express written consent.
4. Payment & Cancellations
Billing: Services are billed at the agreed hourly or flat rate.
Cancellations: Please provide at least 4 hours' notice for remote sessions and 24 hours' notice for on-site visits to avoid a cancellation fee.
5. Limitation of Liability
While we strive for 100% system uptime, [Your Business Name] shall not be held liable for indirect, incidental, or consequential damages resulting from technical failures or third-party software updates.
How to implement this in your template:
Add a Custom Field: Create a "Checkbox" field titled "I agree to the Terms of Service."
Add an Info Section: Paste the text above into an "Information" or "Policy" block so it's visible before they book.
Hyperlink: If your booking tool allows, you can host the full version on your website and simply provide a link: "I agree to the Terms of Service."
Would you like me to draft a quick "Pre-Appointment Checklist" for your clients to ensure their systems are ready before you log in?
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